Business phone problems, diagnosed and fixed
If your office phones are down, calls are dropping, or your PBX has stopped receiving calls, start here. Each guide below covers the most common causes and what to check before a technician arrives — plus fast onsite dispatch across New York City when you need a hand.
Call 332-216-4296 nowBusiness Phones Not Working
When every extension goes silent at once, it's rarely the phones themselves.
See causes & fixes →No Dial Tone on Office Phones
Silence on the line usually means the phone never registered — not that it's broken.
See causes & fixes →One-Way Audio on Calls
You can hear them, they can't hear you — or the reverse. It's a network routing problem.
See causes & fixes →Dropped VoIP Calls
Calls that cut out mid-conversation point to your network, not your phones.
See causes & fixes →PBX Not Receiving Calls
Outbound calls work fine but nothing is coming in — that points to routing, not your PBX itself.
See causes & fixes →When to Replace an Old Phone System
Repeated failures on an aging PBX usually cost more than a planned migration.
See causes & fixes →Need someone onsite today?
Some phone outages can't be solved from a checklist — a failed trunk card, a bad punch-down, or a carrier-side issue needs hands on the equipment. We dispatch technicians across all five boroughs for urgent phone system issues.