Service
Phone System Support & MAC Work
A phone tech on call — without a full-time hire.
Once your system is live, we stay on it. Moves, adds, and changes; firmware updates; and fast break/fix response when a phone or line goes down. Monthly support plans available for businesses that want predictable telecom.
Ongoing support
The day-to-day work that keeps phones working.
- Extension moves, adds, and changes (MAC)
- User onboarding and offboarding
- Firmware updates and security patching
- Call routing and auto-attendant edits
- Break/fix response for downed phones or lines
- Quarterly system health reviews
Support plans
Choose per-incident billing or a flat monthly plan sized to your user count. Monthly plans include priority response and included MAC work.
Frequently asked
How fast is emergency response?+
Same-day onsite for most NYC addresses; remote troubleshooting typically starts within an hour of your call.
Do you support systems you didn't install?+
Yes. We support VoIP and PBX systems installed by other vendors — assuming we can access documentation or reverse-engineer the config.